Terms & Conditions of Pet Lovers Centre's online ordering service

Terms & Conditions of Pet Lovers Centre's online ordering service

 

Warranty of Goods/Services
All our goods/service will serve their intended functions.

Terms of Warranty
All warranty conditions are stated in the product/services information provided, unless the distributor/manufacturer has provided none.

Pricing
All our prices are nett. No discounts will be given unless stated otherwise.

Delivery Service
Delivery is free for goods purchased above SGD$50.00 and delivered within Singapore. Deliveries outside of Singapore will be charged according to the prevailing shipment rates.

Online orders Payment Processing
We accept VISA or MasterCard payments during confirmation of orders between our customer service officer and online customer. We accept cash or cheque payments after the delivery to the customer. We ensure accuracy in our billing as all our transactions are automatically processed.

Confirmation of Orders
All online orders will be processed by our customer service officers by the next working day. No online order is confirmed until our customer service officers have personally confirmed it when they contact the customer.

Cancellation of Orders
Should any of our goods be unavailable after confirmation and payment of the online purchase, we will refund the amount paid by the customer should he/she choose to do so. Alternatively, we will await for stock availability before delivery should the customer be willing to wait.

Exchange and Refunds
All exchanges must be done within 7 working days from the date of purchase. Each case is considered unique and will be treated on a case by case basis. Should any customer choose to re-pack their food from the original packaging, our Re-packing policy will void all our exchange and refund policies.

Feedback
We welcome your feedback! Should you feel dissatisfied with any of our goods or services, please contact at : email us through our website.

Alternatively, customers may refer their complaints to the BusinessTrust Secretariat if they are not satisfied with the resolution of the complaint.

Complaints can be referred to: Email

Your order is not confirmed until you receive a call from our Customer Service Officer. Please indicate a contactable number.

Home Delivery Operating Hours Monday – Friday 9:00am to 6:00pm Saturday 9:00am to 1:00pm Sunday and Public Holidays Closed Home Delivery Time Slots Monday – Friday 2:00pm to 6:00pm 6:30pm to 9:30pm Saturday 2:00pm to 6:00pm Sunday and Public Holidays No delivery Delivery will take 3 to 4 working days (excluding Sundays and Public Holidays) from date of purchase. Delivery date will be confirmed by our Customer Service Officer.